This page is a practical privacy notice for this website. It is not a substitute for legal advice. The policy should be reviewed whenever new analytics, advertising, CRM, payment or automation tools are added.
1. Who I am
This website is operated by Enrico Paragas, an independent Web Design, SEO and Paid Advertising Specialist based in Kota Kinabalu, Sabah, Malaysia.
2. Information I may collect
I may collect the following information when you voluntarily provide it:
- Your name and business name.
- Email address and WhatsApp or telephone number.
- Country, website URL or social media page.
- Selected service and estimated project budget.
- Project requirements, business challenges and messages.
- Information shared during live chat, email or WhatsApp conversations.
Technical information
The website and third-party services may automatically process technical data such as IP address, browser type, device type, approximate location, referring page, pages viewed, timestamps, cookie identifiers and interaction data.
3. How information is collected
Information may be collected when you:
- Complete the contact or free-audit form.
- Send an enquiry through WhatsApp or email.
- Use the Tawk.to live-chat widget.
- Browse pages that load cookies, scripts or embedded third-party services.
- Engage with analytics or advertising tools if they are enabled in the future.
4. How I use your information
I may use personal information to:
- Respond to enquiries and provide a requested audit.
- Assess project suitability, scope, budget and timeline.
- Prepare quotations, proposals and service recommendations.
- Provide, manage and support agreed services.
- Maintain business records and communication history.
- Protect the website, prevent abuse and troubleshoot technical issues.
- Measure website and marketing performance where analytics or tracking is enabled.
- Comply with applicable legal, regulatory or accounting requirements.
Personal information will be used for the stated purpose, a related purpose that would reasonably be expected, or another purpose permitted by applicable law.
5. Third-party services
This website uses or may direct you to third-party services that process data under their own terms and privacy policies.
Tawk.to
Tawk.to provides the live-chat widget. When you use the chat or when its script loads, Tawk.to may process chat content, contact information, device information, cookies and usage data for the operation and security of the service.
Trustindex
Trustindex loads published customer reviews on selected pages. Its embedded script may process technical, cookie and usage information according to its own privacy policy.
The enquiry form prepares a WhatsApp message and opens WhatsApp for you to review and send. Once you use WhatsApp, your information is processed by WhatsApp or Meta under their terms and privacy policy.
Email and hosting providers
Email providers, website hosting providers and technical service providers may process data where necessary to transmit messages, store website files, secure the service or maintain backups.
Analytics and advertising platforms
Google Analytics, Google Ads, Meta Pixel, TikTok Pixel or similar tools may be added for measurement and advertising. This policy and any cookie controls should be updated before or when those tools are activated.
I do not sell personal information. Information may be shared only where reasonably necessary to provide services, operate the website, comply with law, protect legitimate interests or where you have given consent.
7. International data transfers
Some technology providers may store or process information outside Malaysia, Singapore or Brunei. Where applicable, I will take reasonable steps to use reputable providers and handle transfers in accordance with applicable data-protection requirements.
8. Data retention
Personal information is retained only for as long as reasonably necessary for enquiry handling, project delivery, customer support, record keeping, legal obligations, dispute resolution or security.
Enquiries that do not proceed may still be retained for a reasonable period to maintain communication history, unless deletion is requested and no lawful reason requires retention.
9. Data security
Reasonable administrative and technical measures are used to reduce the risk of unauthorised access, misuse, alteration, loss or disclosure. However, no website, internet transmission or storage method can be guaranteed to be completely secure.
10. Your choices and rights
Subject to applicable law and relevant exceptions, you may request to:
- Know whether your personal information is being processed.
- Access or obtain information about personal data held about you.
- Correct inaccurate or incomplete information.
- Withdraw consent for future processing where consent applies.
- Request deletion or restriction where legally available.
- Object to direct-marketing communications.
- Raise a concern about the handling of your information.
To make a request, email enricoparagas@gmail.com. Reasonable verification may be required before fulfilling a request.
11. Children’s information
This website is intended for business owners, professionals and organisations. I do not knowingly request personal information from children for marketing or project-enquiry purposes. A parent or guardian may contact me if they believe a child has submitted personal information.
12. Changes to this policy
This policy may be updated when website functions, service providers, legal requirements or data practices change. The latest version will be published on this page with an updated date.
13. Contact and privacy requests
Questions, correction requests, consent withdrawals or privacy concerns can be sent to: